Associate Business Support

Role Overview

We are looking for an Associate Business Support professional to join our Bangalore team. This role plays a critical part in supporting financial and business systems, ensuring smooth month-end operations, and delivering high-quality product and system support across enterprise platforms.

The ideal candidate will have a strong finance or financial systems background, hands-on experience with tools such as Kantata and CRM platforms, and a good understanding of how financial, project, and operational systems integrate. You will work closely with cross‑functional teams, manage business‑critical support activities, and contribute to continuous improvement across support operations.

Key Responsibilities

• Triage, manage, and resolve business and system support tickets, ensuring timely resolution and clear stakeholder communication.
• Provide product and application support for financial and enterprise systems, including Kantata and related CRM tools.
• Set up, validate, and maintain project and financial configurations based on commercial and contractual documentation.
• Actively support month-end close activities, including financial checks, timesheet compliance, reconciliations, and internal system validations.
• Monitor, maintain, and improve data quality and integrity across integrated financial and business systems.
• Create, update, and maintain Knowledge Base (KB) articles to support internal documentation and enable self-service.
• Identify process gaps and drive system and process improvements to enhance support efficiency and accuracy.
• Collaborate with Finance, Commercial, Delivery, and Technology teams to ensure system changes align with business and financial workflows.
• Participate in review calls and prepare reports highlighting support performance, financial impacts, and improvement actions.
• Adapt quickly to new tools, processes, and business requirements in a fast-paced support environment.

Preferred Skills & Tools

• Prior experience in International Customer Support/Service or Financial Voice Support environment
• Strong financial support ops background, with a clear understanding of financial processes and controls.
• Hands-on experience with financial and enterprise systems such as Kantata, CRM tools
• Hands on experience on Ticketing Tool like ServiceNow etc
• Good understanding of month-end close processes, financial, commercial and compliance checks.
• Experience in product support or application support roles within enterprise environments.
• Familiarity with ITIL practices, service management, and structured support operations.
• Strong analytical, troubleshooting, and stakeholder management skills.
• Excellent written and verbal communication skills, with the ability to explain scenarios and concepts clearly.
• Fast learner with the ability to quickly understand complex systems and business workflows.
• Willingness and flexibility to work in rotational shifts in a 15×5 support environment to ensure business continuity and coverage.

• 3–5 years of experience in business support, system support, or financial systems support roles within MNCs.
• Proven ability to manage time-sensitive, finance-impacting, and business-critical support issues.
• Strong attention to detail and a high level of ownership for data accuracy and system integrity.

Experience working in structured support environments with defined SLAs, KPIs, and audit requirements

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Video links:

https://www.youtube.com/watch?v=F_d3ELTH5zo