BPO Performance Specialist (EU/TR)

Key Responsibilities

• Monitor BPO performance against agreed SLAs and KPIs, analyzing trends and providing actionable insights.
  

• Identify performance gaps and collaborate with vendors and internal stakeholders on corrective and preventive actions.
  

• Partner with BPO teams to ensure consistent service quality and operational efficiency.
  

• Provide transparent, data-driven reporting to internal stakeholders on vendor performance.
  

• Build and maintain strong working relationships with BPO partners to ensure accountability and effective communication.

• Solid understanding of performance metrics, SLA/KPI frameworks, and vendor management.
  

• Strong problem-solving and analytical abilities to identify performance gaps and opportunities.
  

• Effective communication and collaboration skills with the ability to influence across teams.
  

• Knowledge of continuous improvement methodologies is a plus.
  

• Ability to work independently while managing multiple priorities.

At Yemeksepeti, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here .

Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni