Customer Satisfaction Representative with Turkish, German, Polish, or French
flatrock · Remote Bulgaria
Candidature directe sur le site carrière de flatrock — sans créer de compte.
Recevez les prochaines offres comme celle-ci par email
Une alerte gratuite pour postuler avant la foule — les offres arrivent en direct des pages carrière. Désinscription en un clic.
À propos du poste
Main responsibilities
- Handle and resolve customer inquiries (technical issues, cancellations, refunds, app support, etc.)
- Identify customer needs and provide effective solutions
- Escalate issues and report bugs or trends to relevant teams
- Process refunds and check payment statuses according to policy
- Follow internal guidelines while suggesting process improvements
- Support users with app features and promote Premium when appropriate
Requirements
Excellent command of English and one of the following languages: Turkish, German, Polish, or French- 1+ year experience in customer service
- Strong written communication and problem-solving skills
- Ability to work under pressure and manage high volumes
- Empathy, customer focus, and proactive attitude
- Typing speed of at least 35 WPM
- Interest in digital products and apps
- Zendesk experience is a plus
Compétences
- English
Recevez les prochaines offres comme celle-ci par email
Une alerte gratuite pour postuler avant la foule — les offres arrivent en direct des pages carrière. Désinscription en un clic.