Customer Service Subject Matter Expert

About the opportunity
We are looking for a motivated expert to join our CS SME team. You will be joining an international team working on creating, improving, maintaining and documenting Customer Service processes. 
Do you have in-depth knowledge of CS procedures and creating/improving processes is fun for you? Then have a look at the description below and check out the details and requirements:

In your next challenge, you will:

Identify process enhancements on different levels e.g customer experience, efficiency, compliance; 
Assess product launches’ impact on CS processes within your area of expertise and implement process changes accordingly;
Ensure all CS procedures from your area of expertise are documented and kept up to date; 
Liaise with other teams (Other Ops teams, Business PTX, Legal, T&S..) in order to find optimal solutions;
Find mitigations measures or control mechanisms to ensure minimal risk on operational processes;
Analyse data to drive Improvements with most impact and measure their success;
Serve as a point of contact in CS for all things related to processes within your area of expertise
What you’ll need to be successful

Background: 

Minimum tenure of 6 months at N26;
In depth knowledge and experience with N26 processes & tools;
Good understanding of N26 products;
Project management skills/certification is a plus
Experience with Google sheets, Jira, Metabase, Service now, Figma is a plus 

Skills: 

Fluent written and verbal communication skills in English; 
An organised way of working and ability to prioritise;
Customer-centric and solution-oriented personality;
Collaborative spirit
Responsibility and sense of ownership; 
Critical thinking;
Eagerness to learn;

What we offer

A fair, transparent, and confidential recruitment process
On-time, clear feedback and open communication
The opportunity to positively impact your career journey as you continue to grow with us 💥