Chat Support Specialist with English and Bulgarian language
Sutherland · Varna, Varna, Bulgaria, //3, Bulgaria
Candidature directe sur le site carrière de Sutherland — sans créer de compte.
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À propos du poste
- Respond to customer inquiries via chat, and email
- Accurately document all customer interactions and case details in the CRM system
- Follow communication procedures, guidelines, and policies.
- Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout
- Navigating multiple systems simultaneously
- Native knowledge of Bulgarian (C2) and good command of English (B2)
- Excellent written and verbal communication skills
- Strong computer literacy and the ability to navigate multiple systems and platforms with ease
- Strong attention to detail and the ability to follow processes and guidelines accurately
- Previous experience in a customer support or customer-facing role is an advantage
- Willingness to work on shifts
What We Offer:
- Work from our office
- 21 days of paid annual leave
- Additional health and life insurance
- Meal and gift vouchers
- Employee recognition programs
- Individual training for professional development
- Clear career prospects with internal promotion opportunities
- Modern and pleasant work environment with cozy relaxation areas
Compétences
- English
Recevez les prochaines offres comme celle-ci par email
Une alerte gratuite pour postuler avant la foule — les offres arrivent en direct des pages carrière. Désinscription en un clic.