ERP & Business Applications Support Engineer (Microsoft Dynamics / Triskell)
Inetum · Lisbon, Lisbon, Portugal
Candidature directe sur le site carrière de Inetum — sans créer de compte.
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À propos du poste
As an ERP & Business Applications Support Engineer, you will be responsible for ensuring the stability, performance, and continuous improvement of ERP applications, primarily Microsoft Dynamics 365 F&O, and later the Triskell platform.
Key Responsibilities
ERP Support & Management (D365 F&O)
- Provide Level 1, 2, and 3 support for the ERP system
- Act as the Level 3 technical expert for complex incidents
- Diagnose, analyze, and resolve critical issues
- Perform both functional and technical analysis
- Escalate issues to vendors or partners when necessary
Application Maintenance & Administration
- Ensure the stability and reliability of the ERP system
- Participate in patch management and system upgrades
- Maintain application configurations and settings
- Contribute to continuous improvement of support processes and service quality
Analysis & Continuous Improvement
- Perform root cause analysis (RCA) for recurring incidents
- Propose functional and technical improvements
- Enhance documentation and operational procedures
- Support optimization of business processes
Triskell Support & Administration
(Following training and knowledge transfer)
- Provide application support for Triskell
- Manage basic platform configuration
- Assist business users
- Contribute to the continuous improvement of the tool
Stakeholder Interaction
Solutions Team
✅ Work closely with ERP Product Managers and Project Managers
Business Teams
✅ Provide support to end users
✅ Interact with Portfolio Management and Finance teams
- 3–5 years of experience in ERP support or administration, preferably with Microsoft Dynamics 365 Finance & Operations
- Experience working in environments with business-critical applications
- Proven experience delivering Level 1, Level 2, and Level 3 application support
Technical Skills
- Troubleshooting and resolution of complex system issues – Level 4
- Strong operational discipline – Level 4
- Experience with APIs and system integrations – Level 2
Functional Skills
- Strong analytical and problem-solving abilities – Level 4
- Good understanding of business processes and their translation into system solutions – Level 3
- Curiosity and willingness to learn – Level 3
- Strong communication and interpersonal skills – Level 3
Languages
- English: C1 (Advanced)
- French: Nice to have (A1–B2)
Recevez les prochaines offres comme celle-ci par email
Une alerte gratuite pour postuler avant la foule — les offres arrivent en direct des pages carrière. Désinscription en un clic.