Field Service Engineer

A new opportunity has arisen at Syntegon for a dual skilled Field Service Engineer for the food packaging division, specialising in Secondary Packaging.

Key Responsibilities:

• Install, commission, and maintain Syntegon Secondary Packaging equipment, including final mechanical positioning, levelling, running equipment to agreed specifications and ultimately perform site acceptance tests.

• Travel globally (approximately 80% of the time, including both national and international assignments), with flexibility for short-notice travel and occasional weekend work.

• Carry out routine maintenance and planned servicing according to service agreements and schedules.

• Troubleshoot and resolve electrical, mechanical, and software issues, identifying root causes and liaising with engineering teams when necessary.

• Provide customer training on equipment operation and routine maintenance, managing customer expectations and advising on future Maintenance Programmes.

• Respond to breakdowns and short-notice call-outs, working to tight timescales to minimise downtime.

• Produce detailed reports following site visits and submit relevant expenses in a timely manner.

• Support product trials and identify opportunities for machine upgrades and modernisation.

• Maintain up-to-date product knowledge through ongoing training.

• Support the manufacturing facility in Bristol when required.

Knowledge and Skills:

The job holder will hold the following knowledge and skills;

• Qualifications in Mechatronics, mechanical or electrical engineering
• Electrical engineering – a good understanding of both modern and older control systems across a wide range of platforms
• Ability to working under own initiative and skills
• Understanding correct methods of mechanical fitting from changing bearings to setting up machinery
• Adjusting high speed packaging machinery to achieve optimum efficiency.
• Ability to find and identify worn and damaged parts from assembly drawings
• PLC theory and practice. Ability to fault find within our software, Allen Bradley preferred but Beckhoff and Siemen’s advantageous
• Commercial awareness. Being able to spot opportunities such as machine upgrades and modernization. Then inform customer about possibilities before reporting to sales person. Helping finalise the sale
• An understanding of high level of customer service
• Ability to prioritise work to challenging deadlines
• Good communication skills
• Ability to work remotely, often overseas in a variety of locations in different time zones
• Full driving license
• Experience in a previous field service role is desirable.
• Exposure to FMCG manufacturing industry – food and packaging would be an advantage
• Packaging engineering and technical skills desirable

We are a group of open-minded and high-spirited collaborators. We emphasise collaboration and mutual support. We are more than happy to support your wishes of improvement within your area of expertise. Besides that, we offer a fine salary package, lots of benefits, and various fun social activities.

Syntegon offer:

• Competitive salary
• 25 days holiday per year plus bank holidays
• Pension Scheme with Aviva
• Yu Life
• Company Car
• Life Assurance 7 x annual salary
• Simply Health Medical Cashback plan
• Income protection after 2 years’ service
• Cycle to work Scheme
• Tech Scheme
• Everymind at Work
• An excellent opportunity to gain experience within a global company.