Head of Vendor Education

Job Description

The Head of Vendor Education will lead the strategy and execution of Pandora’s global Vendor Education program, managing a team across EU & Turkey and APAC. This role is responsible for defining the vision, frameworks, and scalable solutions that drive vendor performance through targeted education initiatives.

The position focuses on building a data-driven education ecosystem: defining vendor cohorts, delivering relevant and localized content, and measuring the impact of education on key business metrics. The Head of Vendor Education will work cross-functionally with Local Markets, Product, COE and Cross-Functional teams to ensure education is embedded as a core lever for vendor performance and long-term growth.

Main responsibilities

• Define Vendor Education Strategy & Vision:
  Own and drive the global Vendor Education strategy, establishing a clear vision, roadmap, and priorities aligned with Pandora’s commercial and operational goals.

• Vendor Segmentation & Targeting:
  Define and continuously refine vendor cohorts based on performance metrics, lifecycle stage, and strategic priorities to ensure tailored and impactful education interventions.

• Content Strategy & Development:
  Oversee the creation and localization of high-quality educational content, ensuring it is relevant, scalable, and aligned with market-specific needs across regions.

• Engagement & Adoption:
  Design and implement engagement strategies to maximize vendor participation and completion of training programs, leveraging multiple channels and formats to drive adoption.

• Performance Tracking & Impact Measurement:
  Establish frameworks to track the effectiveness of education initiatives, linking training completion and engagement to measurable business outcomes (e.g., performance uplift, quality improvements).

• Team Leadership & Development:
  Manage and develop a distributed team across EU & Turkey and APAC, fostering a high-performance culture and ensuring strong alignment on priorities and execution.

• Cross-functional Collaboration:
  Partner with Commercial, Product, Vendor Operations, and regional teams to align on priorities, integrate education into vendor lifecycle processes, and ensure consistency across markets.

• Scalability & Continuous Improvement:
  Build scalable processes, tools, and governance models for Vendor Education, incorporating feedback loops and data insights to continuously refine content and delivery approaches.

• Stakeholder Engagement & Governance:
  Act as the central point of contact for Vendor Education across global and regional stakeholders, establishing clear governance frameworks, decision-making processes, and communication cadences. Ensure alignment on priorities, drive accountability across teams, and maintain structured feedback loops to continuously refine education strategy and execution in line with business objectives.

• Minimum 8–10 years of experience in vendor management, education, operations, or enablement roles, with a strong track record of driving performance through structured programs across multiple regions.

• Proven experience in designing and executing education or enablement strategies, including content development, segmentation, and engagement frameworks.

• Strong analytical capabilities, with experience defining cohorts, tracking performance metrics, and measuring the impact of initiatives on business outcomes.

• Experience working across multiple countries and regions, with the ability to adapt strategies, content, and engagement models to diverse market needs and maturity levels.

• Demonstrated experience in managing and developing high-performing teams, ideally across different geographies.

• Advanced stakeholder management and governance experience, with the ability to establish clear decision-making frameworks, align cross-functional teams, and drive accountability.

• Strong experience collaborating with COE (Center of Excellence) teams is a strong advantage, particularly in embedding education into operational processes and driving consistency across markets.

• Strong communication and influencing skills, with the ability to translate complex data into clear, actionable insights and strategic recommendations.

• A proactive and structured mindset, with the ability to build scalable programs, identify gaps, and continuously improve processes based on data and feedback loops.