IT Operations Analyst

Alongside partners with organizations to drive digital transformation and build high-performing tech teams.

We are looking for an IT Operations Analyst to join a project at a company specializing in the management of financial markets.

Responsibilities

• Monitor, maintain, and ensure the availability of production and testing environments.
• Analyze, troubleshoot, and resolve operational alerts, incidents, and service disruptions.
• Investigate and resolve L1 and L2 automation failures, ensuring timely recovery of services.
• Manage incidents, service requests, and change tickets, ensuring compliance with defined SLAs.
• Participate in the management and coordination of major incidents, escalating issues when required.
• Monitor system performance and proactively identify opportunities for service improvement.
• Create, review, and maintain operational procedures and knowledge base documentation.
• Work according to ITIL best practices and contribute to the continuous improvement of operational processes.
• Collaborate with infrastructure, application, and development teams to ensure service reliability and stability.
• Participate in on-call and 24/7 shift rotations to support business-critical services.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.
• 2+ years of experience in IT Operations, Production Support, Infrastructure Support, or a similar role.
• Good knowledge of Linux administration and troubleshooting.
• Experience with monitoring and alerting platforms.
• Experience working with Jira and ITIL-based processes.
• Experience managing incidents, changes, and service requests in production environments.
• Good understanding of troubleshooting methodologies and root cause analysis.
• Good communication skills and ability to work in cross-functional teams.
• Good command of English.
• Availability to work in a 24/7 shift schedule.
• Strong analytical mindset, sense of ownership, and proactive attitude.
  
  Nice to Have
• Experience with scripting (Bash, Python, or similar) for automation.
• Knowledge of networking fundamentals.
• Experience with cloud environments (Azure, AWS, or GCP).
• Experience with monitoring tools such as Zabbix, Nagios, Prometheus, Grafana, or similar.
• Knowledge of CI/CD pipelines or DevOps practices.
• Experience in financial services or other mission-critical environments.

Benefits

• Technical guidance and continuous mentorship
• Participation in real-world projects
• Collaborative environment with a focus on professional growth
• Opportunity for career progression
• Hybrid work model: Porto office (3 days per month of home office)
• Salary range: 20k – 30k per year