L2 Support Engineer
Sutherland · Hyderabad, TS, India
Candidature directe sur le site carrière de Sutherland — sans créer de compte.
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À propos du poste
• Deep-dive analysis of TechLive platform, devices, ScanLink workflows, WatchRTC telemetry, and NinjaOne diagnostics.
• Troubleshoot workflow, imaging, and device-level issues beyond L1 scope.
• Validate network/firewall prerequisites, connectivity, and data flows.
• Perform diagnostics: log analysis, workflow validation, error tracebacks.
• Escalate to L4 for software defects, CI/CD issues, cloud outages, and security incidents.
• Author/update SOPs, KB articles, and runbooks.
• Participate in RCA reviews and problem management.
Required Skills:
• Strong problem-solving and deep troubleshooting ability.
• Understanding of radiology workflows (PACS, DICOM preferred).
• Hands-on expertise with RMM tools (NinjaOne) and observability tools (Datadog/Splunk).
• Knowledge of cloud concepts (AWS/GCP basics).
• Strong escalation judgment and communication skills.
• 3–6 years in L2 support, NOC/SRE, platform support, or medical device support.
• Experience troubleshooting workflows, logs, device performance, and network issues.
All your information will be kept confidential according to EEO guidelines.
Compétences
- Datadog
- AWS
- GCP
- GitHub Actions
Recevez les prochaines offres comme celle-ci par email
Une alerte gratuite pour postuler avant la foule — les offres arrivent en direct des pages carrière. Désinscription en un clic.