Quality Engineer (Customer Complaint / Value Stream Quality)

✨ About the Role

We are looking for a Quality Engineer to manage end-to-end customer complaint handling and drive continuous quality improvement across plant operations.
This role acts as a key interface between customers and internal teams, ensuring timely issue resolution, product quality compliance, and sustainable corrective actions.

🔧 Key Responsibilities

Customer Complaint Management (Primary Focus)

• Act as the main contact point for customers regarding quality issues and complaints
• Manage customer complaints lifecycle from intake → investigation → closure
• Lead problem-solving activities using structured methodologies (e.g., 8D, RCA, 5 Why)
• Coordinate cross-functional teams to implement containment, corrective, and preventive actions
• Monitor effectiveness of solutions and ensure no recurrence of issues

Quality Performance & Customer Interface

• Represent customer voice internally and ensure alignment with customer requirements
• Analyze complaint trends (PPM, defect rate, recurrence) and report to management
• Support customer audits, visits, and quality reviews
• Deliver timely communication and technical reports to customers

New Product & Change Management (APQP / PPAP)

• Support APQP and PPAP activities for new products and engineering changes
• Coordinate product validation, testing, and customer approval process
• Ensure compliance with customer-specific requirements and quality systems

Quality System & Continuous Improvement

• Manage non-conformance handling and CAPA implementation
• Develop and maintain work instructions, inspection standards, and quality documentation
• Drive continuous improvement initiatives (Kaizen, Lean, Quality KPI improvement)
• Support internal audits, CIP activities, and safety initiatives

✅ Qualifications

• Bachelor’s degree in Engineering (Industrial, Mechanical, or related field)
• 3–5 years experience in Quality Engineering / Customer Quality in manufacturing environment
• Strong knowledge of IATF 16949 / ISO 9001 quality management systems
• Experience with Core Tools (FMEA, SPC, MSA, Control Plan, APQP, PPAP)
• Hands-on experience in complaint handling & 8D problem solving
• Good communication skills (Thai & English) and ability to work with customers
• Strong analytical and problem-solving mindset

5 working days, health & life insurance, uniform, provident fund and home loan with Government Housing Bank.