Salesforce CRM Project Manager
WNS Global Services · Centurion, NA, South Africa
Candidature directe sur le site carrière de WNS Global Services — sans créer de compte.
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À propos du poste
• Own and manage end-to-end CRM projects, from scoping to deployment
• Ensure data accuracy and integrity across CRM platforms, maintaining the golden client record
• Lead “Lead management and client survey” initiatives to uncover business gaps and drive strategic improvements
• Collaborate with data vendors, IT teams, and marketing to align CRM capabilities with business goals
• Develop project plans, timelines, budgets, and risk mitigation strategies
• Monitor KPIs and report on project performance to senior leadership
• Facilitate stakeholder workshops and feedback sessions
• Ensure compliance with POPIA and other data governance frameworks
• Champion CRM best practices and continuous improvement across the business
Experience 5+ years in CRM administration, data and project management, ideally with exposure to Salesforce CRM, some background SAP and working with stakeholders and retail environments
CRM Tools Proficiency in Salesforce, SAP, or similar platforms, other Martech systems
Data Management Strong understanding of data architecture, client segmentation, and lead scoring
Reporting Skilled in dashboarding tools (Power BI, Tableau) and Excel
Recevez les prochaines offres comme celle-ci par email
Une alerte gratuite pour postuler avant la foule — les offres arrivent en direct des pages carrière. Désinscription en un clic.