Service Desk Technician
Inetum · Porto, Porto District, Portugal
Candidature directe sur le site carrière de Inetum — sans créer de compte.
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À propos du poste
We are looking for a Service Desk Technician to join a team focused on user support, ensuring efficient, structured, and solution-oriented incident resolution.
Key Responsibilities:
- Provide remote technical support to End Users
- Manage requests and incidents received via phone, email, and ITSM tools
- Log, categorize, diagnose, and resolve support tickets
- Escalate incidents to 2nd line teams when necessary
- Ensure compliance with defined processes and SLAs
- Document all interactions and resolutions in the ITSM tool
- Previous experience in Service Desk or Helpdesk roles
- Knowledge of operating systems:
- Windows 10 and 11
- Chrome OS (nice to have)
- Experience with ITSM tools
- Strong troubleshooting skills in a remote support environment
- Excellent communication skills and user-oriented mindset
- Proactive attitude and sense of ownership
- Ability to work autonomously and solve problems effectively
- Strong organizational and prioritization skills
- Team player with a collaborative mindset
- Availability for on-call duty (1 to 2 times per month)
- Initial training conducted on-site
- Shift-based schedule between 7:00 AM and 11:00 PM (7 days a week)
- Possibility of hybrid/remote work under specific service conditions
Recevez les prochaines offres comme celle-ci par email
Une alerte gratuite pour postuler avant la foule — les offres arrivent en direct des pages carrière. Désinscription en un clic.