Tech Lead - AI Platform

The Tech Lead — AI Platform is the senior technical leader for the platform runtime, AI engine, and agent-orchestration tier of an AI-native retail decisioning platform. The role is accountable for architectural integrity, build vs buy decisions, integration with upstream data and knowledge-graph services, and the agent runtime's safety and scale properties — and leads a team of senior software, AI, and ML engineers.

Remote candidates outside of Thailand are welcome to apply.

Key Responsibilities:

• Own the reference architecture for the platform's runtime, decisioning, and agent-execution tiers; co-chair the Architecture Review Board; author Architecture Decision Records.
• Design, build, and operate the agent runtime (LangGraph, CrewAI, or chosen framework) — deployment, scale, observability, cost per invocation.
• Design and ship an agent autonomy framework with progressive trust levels (shadow / recommender / executor patterns) and measurable gate criteria; operationalise human-in-the-loop patterns for every agent.
• Own the agent registry — catalogued, versioned, owned, gated, monitored agents.
• Define and operationalise the consumption contract with upstream knowledge-graph, semantic-layer, data-product, and event-stream services from the platform team.
• Lead the AI-side decisioning components — orchestrator, trust gate service, agent-side helpers — and coordinate consumption of LLM Gateway and Vector Search services.
• Lead a team of senior software, AI, and ML engineers; mentor on agent-engineering discipline; partner with peer Tech Leads on handoffs into application and experience layers.
• Own runtime SLOs — invocation P95, success rate, HITL response time — and per-agent cost meter; lead incident response for runtime degradation.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related discipline.
• 8+ years software engineering with 3+ years in a Tech Lead / Staff role owning platform standards.
• Production agentic systems experience — multi-agent orchestration, HITL gates, eval-driven CI; not just RAG demos.
• Strong distributed-systems fundamentals — concurrency, message queues, observability, performance.
• LLM platform depth — at least one major provider (Azure OpenAI, Anthropic, Bedrock, Vertex) in production with cost / latency optimisation.
• API-first design discipline — service contracts, SLOs, versioning, deprecation policies.
• Cloud platform experience (Azure preferred; AWS / GCP transferable).
• Architectural authorship — has written ADRs, chaired ARB, made build-vs-buy calls with executive sponsors.

Preferred Qualifications:

• Built or led a production multi-agent platform serving multiple business consumers.

• Open-source agent framework contributions (LangChain / LangGraph / AutoGen / DSPy).

• Retail / commerce / fintech domain experience; knowledge-graph production experience (Neo4j, Neptune, TigerGraph).

• Causal inference exposure (DoWhy / EconML).