Car Insurance Telesales (Supervisor)
Cermati.com · Jakarta, Jakarta, Indonesia
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About the role
- Manage day to day operation on the call center and logistics
- Hire, train, and monitor telesales agents
- Implement procedures to improve overall operations and meet SLA’s and sales target
- Managing and optimizing call center
- Analyze key operations metrics to determine KPI and SLA for telesales agents
- At least 2 year experience as Supervisor Telesales Car Insurance
- Highly motivated & Discipline
- Ready to work under pressure
- Have a good communication skill
- Responsive and initiative
- Good teamwork
- Ability to multitask and execute in a fast-paced, team-oriented and sales driven environment
- Working knowledge of managing telesales team using CRM & Telesales system
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