Customer Service Associate - Urgent Hiring!
Bosch Group · Taguig, , Philippines
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About the role
Primary Function
The associate manages customer service support for order management and cash management (e.g. execute checks and tasks in SAP and customer portal, flag mismatches/defects, following standard operating procedures) as well as customer service support for Advertising invoice management.
Responsibilities:
- Manages and executes tasks according to HQ department instructions and requests
- Responds to HQ department email inquiries in a timely manner
- Searches required information using available resources
- Executes daily or ad hoc order checks in SAP and customer portal
- Adjusts order lines in SAP and in customer portal
- Flags order and delivery related mismatches/defects to HQ department
- Executes booking related checks and tasks
- Creates credit/debit notes in SAP
- Creates and tracks financial disputes in customer portal
- Creates approval requests for price maintenance/changes
- Flags automation related issues (e.g. bot, Macros) to HQ department
- Executes checks for advertising invoices
- Flags defects related to advertising invoices to HQ department
- Adds booking details for advertising invoices in PISA approval system
- Participation with service optimization through continuous improvement process activities
- Taking part in training and other learning opportunities to expand knowledge of company and position
- With at least 1 to 2 years experience in customer service environment (Order and Cash Management)
- Good English communication skills (verbal and written)
- Basic knowledge in MS-Office (Excel, Word, Power Point, Outlook)
- A natural communicator, adapting your style to each customer
- Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
- Innovative and solution orientated mind-set
- Ability to work under pressure and good team engagement
- Amenable to work at night
- Willing to work asap
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.
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