Customer Service Representative (f/m/d) - Norway
pair · Oslo (Hybrid)
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About the role
Are you ready to change the market?
PAIR Finance was founded in Germany in 2016 with a clear vision: to make debt collection in Europe more digital, efficient, and customer-centric. We believe that collecting effectively and treating people with respect are not opposites - they go hand in hand. Our AI-driven approach sets us apart from traditional providers, especially in the amicable collection phase, where we focus on resolution over confrontation.
We are now growing our team in Norway, and we are looking for a motivated Customer Service Representative (f/m/d) with experience in the debt collection industry to join our B2C Collection team based in Oslo.
Your Role
Your Responsibilities:
- Handle communication with consumers, clients, and third parties (e.g. legal representatives) via phone, e-mail, chat, and written correspondence - always solution-oriented and professional.
- Manage legal enquiries, including requests from debt counseling agencies, criminal charge notifications, and from bailiffs related to court files.
- Route enquiries - including those related to data protection and legal matters - to the right contacts efficiently and accurately.
- Process case files in a commercially sound manner and keep CRM systems accurate and up to date.
- Gather and relay client and consumer feedback to help improve our technology and services.
- Actively contribute to the development of internal processes and team structures
What we're looking for:
- Experience in B2C customer service, with a background in receivables management or debt collection.
- A hands-on, solution-focused approach and a genuine passion for helping customers.
- Comfort working in a fast-paced environment where processes evolve and continuous improvement is the norm.
- Business-fluent communication skills in Norwegian and English - both written and spoken.
- Solid MS Office skills and an open, enthusiastic attitude towards new technologies, including AI.
- Alignment with our values: Transparency, Execution, Ownership, Customer Centricity, Innovation, and Integrity.
- Familiarity with Norwegian consumer protection or debt collection regulations.
- Experience working with CRM systems in a high-volume customer service environment.
- Knowledge of an additional European language, such as Swedish is a plus.
Our offer for you:
- Thriving, financially stable company
- Strong experienced international team to support and mentor you along the way
- International team of 30+ nationalities with professionals and experts
- Flat hierarchy, transparent and appreciative feedback culture, monthly all hands meetings, annual feedback and evaluation cycle, regular 1-on-1s with your lead
- Well-structured onboarding process as well as supportive and welcoming colleagues
- Unlimited employment contract, flexible working hours and 28 vacation days for your work-life balance
- Fun company summer and Christmas parties as well as regular team events
- This role is based in Oslo, and we have a hybrid working policy.
Who is your contact person?
For any questions about this role, reach out to Jasmin Baldrich directly at jobs@pairfinance.com .For more information about PAIR Finance, please visit our website and our careers page.
Skills
- English
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