Deputy Manager - Facilities

WNS Global Services · Cape Town, NA, South Africa

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About the role

Role Purpose Ensure uninterrupted business operations through a safe and efficient facility environment.

Manage a site team and lead day-to-day maintenance, proactively manage technical operations, and support lifecycle management of equipment.

Oversee audits, enforce health & safety standards, guide utilities management, and contribute to continuous improvement across services and infrastructure.

Key Responsibilities

Operational Excellence & Maintenance

• Oversee planned, preventive, corrective, and emergency maintenance consistent with SLAs

• Identify, assess, and resolve facility risks and equipment faults proactively Compliance & Continuous Improvement

• Implement and maintain HSE, quality, and risk management systems in line with company standards

• Initiate process improvements to enhance operational effectiveness, energy efficiency, and cost savings Team & Project Leadership

• Supervise and mentor technical team, including scheduling, performance feedback, and development

• Assist with or lead small-scale technical projects, ensuring timely and cost-efficient delivery.

• Stakeholder Engagement & Reporting

• Serve as the communication hub, coordinating daily operations and handling supplier relationships.

• Prepare weekly and monthly technical reports for leadership and facilitate regular team and supplier meetings.

• Maintain audit-ready documentation, including compliance, maintenance logs, and project records.

Asset & Utilities Management

• Manage technical assets’ lifecycle to maximize equipment lifespan and compliance.

• Oversee utilities usage, monitoring, and cost-control initiatives.

Availability & Response

• Be available for standby duty and overtime when required

.• Respond promptly to emergencies affecting site operations.

Qualifications & Experience RequiredEssential

• Matric Grade 12

• Qualified Electrician

• Wireman’s license

• WNS DOL registration

• Minimum N3 or equivariant

• At least 5 years Experienced preferably in a Facilities environment and in a similar role.

• Driver’s License and own transport

• Own cellphone

• Fluent in both English and Afrikaans

• Proficient in Word, Excel, PowerPoint, outlook etc.Preferred

• Facilities Management background

• Testing electrical installations

• HVAC systems• Report writing

• Regulatory compliance• Vendor contract management

• Staff management (HR basic functions)6. Behavioral Traits Required

• Formulate strategies and concepts.

• Planning

• Know the industry.

• Goes the extra mile.

• Initiative

• Planning & Implementation

• Must thrive to work under pressure

.• Be able to self-motivate.

• Must be results driven

• Professional work ethic

Other Specific Requirements

• Adapt to system changes.

• Adapt to structural changes

.• Adapt to company restructuring.

• Be flexible with the demands required from Facilities department and business.

• Be a team member.

• Be available on standby/contactable when required.

• Strategic planner

• Site technical budget control

• Be available to work overtime as and when required with fair notice

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