Group Manager - Operations
WNS Global Services · Cape Town, NA, South Africa
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About the role
Group Manager for a USA Insurance campaign
Management of high performing teams
• Confidence and creditability
Manager a team of Deputy Managers and Assistant Managers
• Ability to effectively communicate information and knowledge assertively, whilst demonstrating empathy with customers and colleagues.
• Ability to prioritise deliverables and plan accordingly
• Embraces change whilst remaining productive and positive
• Leadership / Management and conflict resolution skills
• Performance management and disciplinary skills
• Ability to coach and motivate individuals
• Excellent written and communication skills
• Willingness to be approachable
• Determination to achieve targets
• Strategic thinking
Qualifications
Grade 12
US 24/7 Night shift
Seasoned Operations Manager for a US Insurance domain
Skills
- Leadership
- Stakeholder Management
- Negotiation
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