Helpdesk Engineer – Windows / Microsoft 365
Vichara · New York, NY, United States
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About the role
We are looking for a strong L1 Helpdesk Engineer to support users for a small-sized investment fund in New York. The role requires excellent English communication, strong customer-service skills, and hands-on support experience with Windows desktops, Microsoft Teams, basic Azure/O365 administration, and user access issues.
Key Responsibilities:
- Provide L1 desktop and application support for Windows users.
- Troubleshoot laptop, desktop, printer, VPN, network, and connectivity issues.
- Support Microsoft Teams, Outlook, Office 365, and basic Exchange-related issues.
- Assist with user onboarding, offboarding, password resets, MFA, and access requests.
- Handle basic Azure AD / Entra ID user administration.
- Support file transfers, FTP/SFTP access, shared drives, and permission issues.
- Document tickets clearly and escalate L2/L3 issues when required.
- Communicate professionally with business users, including senior investment staff.
Required Skills:
- Strong Windows 10/11 desktop support experience.
- Good knowledge of Office 365, Outlook, Teams, OneDrive, and SharePoint basics.
- Basic understanding of Azure AD / Entra ID.
- Familiarity with FTP/SFTP and file transfer troubleshooting.
- Excellent spoken and written English.
- Strong ticket documentation and follow-up discipline.
- Prior experience supporting financial services or investment firms is a plus.
Work Location: New York office / onsite support
Level: L1 Helpdesk / Desktop Support
Budget: Up to $40/hour
Client Type: Small-sized investment fund
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