(Junior) Customer Service Representative - German speaking (all genders)

Your future team

Our customer happiness team is united by an ambition for constant improvement and the drive to bring the best experience to more than 100 million users each year. The team also very much likes spending time together, sharing food and doing fun team events.

Your role in this journey

• Support hosts with managing their properties on various channels including booking.com and airbnb.
• Help guests manage their bookings efficiently via phone, e-mail and Whatsapp.
• Communicate with our partners such as booking.com and airbnb to solve problems in the booking process.
• Be the voice of the customer and transfer customer requirements & potential issues to the product team to help improve the Holidu product every day.
• Play an active part in finding ways to continuously improve our customer satisfaction.
• Cooperate intensively with Product, Sales and Account Management for developing guest / homeowner experience.

Your backpack is filled with

• Near-native German and good English skills. Proficiency in Spanish is a plus.
• Friendly, team-work oriented personality and strong communication skills.
• Customer-focused mindset with great problem solving skills.
• First experiences in customer service or in the hotel industry are a plus.
• Willingness to work on weekends (with balance days during the week or additional holidays).
• Ambitious, humble and eager to learn.

Our adventure includes

• Impact: Shape the future of travel with products used by millions of guests and thousands of hosts. At Holidu ideas become products, data drives decisions, and iteration fuels fast learning. Your work matters—and you’ll see the impact.

• Learning: Grow professionally in a culture that thrives on curiosity and feedback. You’ll learn from outstanding colleagues, collaborate across disciplines, and benefit from mentorship, and personal learning budgets—with a strong focus on AI.

• Great People: Join a team of smart, motivated and international colleagues who challenge and support each other. We celebrate wins and keep our culture fun, ambitious and human. Our customers are guests and hosts—people we can all relate to—making work meaningful and energizing.

• Technology: Work in a modern tech environment. You’ll experience the pace of a scale-up combined with the stability of a proven business model, enabling you to build, test, and improve continuously.

• Flexibility: Work in a hybrid setup with 50%+ in-office time for collaboration, and spend up to 8 weeks a year from other inspiring locations. You’ll stay connected through regular events and meet-ups across our almost 30 offices.

• Perks on Top: Of course, we also offer travel benefits, gym discounts, and other perks to keep you energized—but what truly sets us apart is the chance to grow in a dynamic industry, alongside amazing people, while having fun along the way.

Need a sneak Peek?
-> Check out the adventure that awaits you on Instagram @lifeatholidu .

Want to travel with us?

Apply online on our career page! Your first travel contact will be Lena from HR.

We are committed to diversity in all aspects of our business. We encourage applications from all genders, all corners of the world and all individual backgrounds. You are welcome to submit your application without a photo and without stating your gender, date of birth, marital status, nationality or disability status (if applicable).
If you require any special assistance when arranging interviews, office visits or the recruitment process in general, please contact the relevant HR person responsible for this job and we will do our best to accommodate your needs.

CONTACT_PERSON

LENA

Location

Málaga, Spain