Senior Manager, Courier & Logistics - EU P&P, Rider Supply (10 month FTC)

Senior Manager, Courier & Logistics - EU P&P, Rider Supply

(FTC - 10 months)

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Senior Manager, Courier & Logistics - EU P&P, Rider Supply (L5) to join our London team on a 10-month Fixed-Term Contract (FTC). This is a hybrid role, based in our London Head Office (The River Building) with an expectation of around 60% of your time spent in the office. In this role, you’ll help us shape the performance and stability of our courier network across multiple markets, ensuring strong engagement, sustainable participation, and the right balance of supply to meet evolving demand.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Strategy & Operations team. This team is responsible for ensuring our courier network remains stable, engaged, and responsive across multiple markets. We oversee the lifecycle experience following onboarding, focusing on enabling new couriers to get started successfully and supporting ongoing participation over time to maintain a reliable and adaptable supply base.

Here’s what your day-to-day might look like:

Strategic Direction & Execution

• Set the strategic vision for your team, translating high-level business goals into clear, actionable workstreams that support network stability and resilience.

• Act as a talent multiplier by coaching, developing, and managing a high-performing team, fostering a culture of ownership and technical excellence.

Network Operations & Performance

• Maintain a deep pulse on network dynamics beyond onboarding, identifying emerging risks or opportunities and implementing effective operational responses.

• Balance team capacity against fast-moving operational demands, ensuring your team successfully acts as the bridge between data-driven insights and cross-market execution.

Stakeholder Leadership & Influence

• Act as the primary advocate for your team across the wider business, building strong relationships with Product, Data, and broader Operations functions.

• Secure cross-functional buy-in, clearly communicate strategic trade-offs to senior leadership, and align stakeholders on scaling initiatives.

What You’ll Need to Thrive

Essential

• Proven people leadership: Demonstrated experience managing and developing high-performing teams in complex, fast-paced environments, with a strong ability to coach direct reports.

• Strategic vision: Proven capability to translate high-level business objectives into clear, actionable frameworks and own the execution end-to-end.

• Strong stakeholder management: Expert at building relationships across product, data, and operations, with a proven ability to influence senior leadership.

• Data-driven decision making: Strong competence navigating ambiguity, using data to structure complex problems, guide prioritisation, and measure collective impact.

• Bias for outcomes: A track record of focusing on scalable business outcomes rather than just output, cultivating an environment of continuous improvement and iteration.

Nice to Have

• Prior experience within courier, logistics, or gig economy operations.

• Familiarity with experimentation, measurement design, and operational change management.

• Experience using basic automation tools (such as Zapier, smart spreadsheets, or basic scripts) to streamline repetitive workflows in high-volume operations.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!