ServiceNow Engineer (Forms & Ansible Integration)
Encora · Kuala Lumpur
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About the role
Day to Day
- Design, develop, and maintain ServiceNow forms, catalogs, and workflows within ServiceNow
- Configure and customize modules such as:
- Incident Management
- Change Management
- Service Catalog
- Build and manage ServiceNow catalog items, record producers, and dynamic forms
- Develop and maintain workflows using Flow Designer and scripting
- Integrate ServiceNow with external systems, especially Ansible Automation Platform for automated provisioning and remediation
- Implement REST/SOAP APIs for system integrations
- Collaborate with DevOps, Cloud, and Platform teams to automate operational processes
- Troubleshoot issues related to workflows, forms, and integrations
- Ensure adherence to best practices, governance, and security standards
- Document technical designs, workflows, and configurations
Skills
- Ansible
- REST
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