Specialist, Strategic Account Management

Vendor management Function

• Manage key vendors for foodpanda, including conducting store visits, troubleshooting problems, fostering loyalty, and acting as the main contact

• Assist in strategic planning to improve shop performance

• Monitor and analyze account performance, proactively addressing issues, and coordinating with marketing for effective campaign execution

• Negotiate with vendors on commissions and exclusivity to support revenue, coordinate for deals and campaigns, and manage high item not delivered rate shops

Project Management Function

• Acting as the person in charge for special projects that run across market or align with HoD (Head of Department)

• Planning and executing projects from initiation to completion

• Setting project goals, timelines, and deliverables

• Coordinating with stakeholders and team members

• Monitoring project progress and addressing risks

• Creating and maintaining project documentation

• Conducting regular project status meetings

• Managing scope and change requests

Support Function

• Assist in ad-hoc project rollouts

• Participate in regional monthly meetings

• Collaborate with various departments to enhance vendor performance and address issues

• Support other teams such as QA and Sales by collecting pertinent data

• Complete other tasks as assigned by the line manager

• Bachelor’s degree in Business Administration, or a related field
• At least 2-3 years of account management experience
• Ability to communicate effectively across geographical and cultural boundaries & to navigate in large matrix organizations
• Strong analytical, problem solving, and strategic planning skills
• Ability to manage internal & external stakeholders efficiently
• Excellent verbal and written communication skills in English and competent presentation skills