Warehouse Supervisor

The Warehouse Supervisor is responsible for overseeing the day-to-day warehouse operations, ensuring efficient inventory management, order fulfillment, productivity, quality, and workplace safety. This role leads warehouse teams to achieve operational KPIs and customer service level agreements (SLAs) while maintaining high standards of accuracy, efficiency, and compliance.

Key Responsibilities:

1. Warehouse Operations & Inventory Management

• Supervise daily warehouse operations, including inbound receiving, inventory storage, picking, packing, and outbound dispatch.
• Ensure smooth end-to-end workflow to support timely and accurate order fulfillment.
• Monitor operational performance and ensure compliance with established KPIs and customer SLAs.
• Coordinate cycle counts, stock takes, and inventory reconciliation to maintain inventory accuracy.
• Maintain warehouse organization, cleanliness, and housekeeping standards.
• Identify and escalate warehouse facility or equipment maintenance issues to minimize operational disruptions.

2. Productivity & Workforce Management

• Monitor real-time productivity using the Warehouse Management System (WMS), including unit picking and other operational metrics.
• Conduct regular warehouse floor inspections to identify and resolve operational obstacles.
• Coordinate manpower allocation across warehouse zones based on workload and order volumes.
• Ensure optimal utilization of warehouse resources, equipment, and labor to maximize operational efficiency.

3. Quality & Inventory Control

• Enforce barcode scanning procedures and maintain a zero-bypass scanning policy to ensure order accuracy.
• Review daily inventory discrepancies and mis-pick reports to identify root causes and implement corrective actions.
• Monitor product handling practices to minimize inventory damage and maintain stock integrity.
• Ensure compliance with warehouse quality standards and operating procedures.
• Ensure the store is continuously audit-ready, maintaining compliance with both warehouse quality standards and local regulatory food safety guidelines.

4. Team Leadership & Performance Management

• Lead, supervise, and motivate warehouse associates to achieve daily operational targets.
• Provide direction, coaching, and support to shift leads and fulfilment leads responsible for designated warehouse zones.
• Monitor employee attendance, productivity, and compliance with company policies.
• Address performance issues, disciplinary matters, and policy violations promptly and professionally.
• Conduct regular team briefings, performance reviews, and on-the-job training.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Take overall responsibility for shift performance and operational outcomes.

5. Workplace Safety & Health (WSH)

• Ensure compliance with Workplace Safety & Health (WSH) regulations and company safety policies.
• Conduct regular workplace inspections and participate in safety risk assessments.
• Enforce 100% compliance with Personal Protective Equipment (PPE) requirements.
• Promote a safe working environment by identifying hazards, reporting incidents, and implementing preventive measures.

• Bachelor / Diploma degree in any discipline.
• Minimum 2 years in: Q-commerce / E-commerce, Grocery / Food Retail, FMCG.
• Proficient in Microsoft Excel, including: XLOOKUP, VLOOKUP, Pivot Tables & Basic data analysis and reporting.
• Ability to communicate in elementary English (spoken and written)
• Other Skills Required: Interpersonal Skills, Problem Solving Skills, Team management.

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A vibrant and international team committed to diversity and inclusion.
• Regular company and team events.
• Responsibility from day one in a fast-growing and global company.