Admin Assistant – Full Time

Elmdale IT Services Limited is a growing Managed IT Services Provider based in Aldermaston, supporting businesses, schools and organisations across Berkshire and the surrounding areas. We are passionate about delivering reliable, friendly and professional IT support, consultancy, telecoms, cyber security and cloud solutions.

As we continue to grow, we are looking for a proactive and organised Full-Time Admin Assistant to join our team and support the smooth running of our busy office.

About the Role

This is a varied and important role within the business. You will be supporting the management, sales and technical teams with day-to-day administration, helping ensure jobs, quotes, orders and client requests are handled efficiently.

The ideal candidate will be highly organised, confident using Microsoft Office, comfortable speaking to clients and suppliers, and happy working in a fast-paced IT services environment.

Key Responsibilities

Your duties will include:

• General office administration and day-to-day business support
• Answering phone calls and assisting with client enquiries
• Logging support tickets and triaging basic incoming IT requests
• Assisting with quotes, sales orders and purchase orders
• Supporting the sales team with administration and follow-ups
• Booking jobs and coordinating engineer diaries
• Updating client records and internal systems
• Assisting with Autotask administration
• Supporting Sage administration, invoicing and purchase processing
• Liaising with suppliers regarding orders, deliveries and renewals
• Helping maintain accurate documentation and records
• Supporting management with general business administration tasks

Skills and Experience

We are looking for someone who has:

• Strong organisational skills and good attention to detail
• Excellent written and verbal communication skills
• A friendly and professional telephone manner
• Good working knowledge of Microsoft Office, including Outlook, Word and Excel
• The ability to prioritise tasks and work independently
• Confidence working with different systems and processes
• A positive, can-do attitude
• Previous administration experience, ideally in an office, sales support or service-based environment

Experience with Autotask, Sage, IT services, telecoms or managed service providers would be an advantage, but full training can be provided for the right person.

About You

You will be someone who enjoys keeping things organised, helping others and making sure tasks are completed properly. You do not need to be technical, but you should be comfortable working around technology and happy to learn how our systems and processes work.

You will play a key part in helping Elmdale IT continue to deliver excellent service to our clients.

What We Offer

• A full-time role within a growing local IT business
• Friendly and supportive team environment
• Training on our internal systems and processes
• Varied work across admin, sales support and service coordination
• Opportunity to develop as the company grows
• Modern office environment with a strong team culture

How to Apply

To apply, please send your CV and a short covering email to:

apply@elmdaleit.co.uk

Please include “Admin Assistant Application” in the subject line.

Pay: £27,000.00-£32,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking

Work Location: In person