Agente service Desk 1º nível
Inetum · Lisbon, Portugal, Lisboa, Portugal
Apply directly on Inetum’s careers site — no account needed.
About the role
Provide first-line IT support as the main point of contact for users, ensuring efficient handling and resolution of incidents and service requests.
Main Responsibilities
- Log and manage tickets using ITSM tools
- Deliver remote support (phone, email, chat)
- Troubleshoot low-complexity issues (hardware, software, access)
- Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Perform basic user administration (Active Directory / Entra ID)
- Escalate incidents when required
- Ensure SLA compliance
- Experience in IT support (1st line)
- Knowledge of Windows 10/11
- Basic networking knowledge (TCP/IP, DNS, VPN)
- Experience with ticketing tools
- Strong communication and user orientation
Never be applicant #200 again
Every job here is indexed straight from company career pages — often hours after it opens, before it reaches the big boards. Create a free account and get your best matches in a twice-daily digest.
- Your best matches, twice a day
- No duplicates, no ghost jobs, no recruiter spam
- Every job free to browse — pay only when you apply
Get my matched jobs
Free account — no card required
93 119 live jobs · 17 642 companies tracked · 173 added today