Analytics Manager

Your influential mission. You will...

• Conduct detailed analysis across a broad spectrum of customer management initiatives, including campaign analysis, player segmentation, CRM optimisation, and player lifecycle optimisation.
• Monitor and report on performance and produce financial reporting for the operation, including analysis for our joint venture partners from time to time.
• Support Compliance with regulatory, AML, KYC, and Responsible Gaming reporting.
• Interpret data, analyse results using statistical techniques, and provide ongoing reports.
• Identify, analyse, and interpret trends or patterns in complex data sets.
• Determine and report against key KPIs.
• Locate and define new process improvement opportunities in order to add value.
• Deep dive into complex data sets in order to understand, identify, and monitor key factors which canimprove KPIs and drive the business forward.
• Manage and deliver projects on tight deadlines.
• Deliver stand-alone presentations giving insight on commercial challenges, requiring complex analysis using large multi-variable data sets, presenting results and recommendations to senior audiences.
• Work with management to prioritise business and information needs.

Components for success. You...

• Have strong knowledge of and experience with SQL.
• Possess knowledge of statistics and experience using statistical packages for analysing datasets (Excel, Pandas, PowerBI, Tableau).
• Have experience with CRM-related analysis, including customer segmentation, campaign analysis, costing, and ROI calculations.
• Are able to deal with large volumes of numerical data.
• Have an interest in the Casino/Sports Betting/Gaming industry and a good understanding of our customers.
• Are able to manage multiple parallel tasks and work within project timelines.
• Work well both individually and as part of a small team.

You'll get extra points for...

• Advanced proficiency in PowerBI, Tableau, or similar BI/data visualisation tools.
• Prior experience within the Casino/Sports Betting/Gaming industry.

Thrive in a culture that values...

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel, and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.

PLAYTECH MANAGED SERVICES
Established in 2007 in Sofia, Bulgaria, Playtech Managed Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.