Applications Support Analyst/Solution Engineer - IT Application Services

Discover a career where care goes both ways!

• Based in Macquarie Park, short walk from Metro Station
• 7 Additional leave days per year + Salary Packaging + WFH options
• Join our large internal Applications Team

Catholic Healthcare has been recognised as one of Australia’s Best Places to Work, a reflection of the strong culture we’ve built and our commitment to the safety, health and wellbeing of our 6,000 employees. With more than 30 years of experience in care and an excellent industry reputation we recognise aged care is a constantly evolving, dynamic & growth industry. With it comes exciting opportunities to be part of a fast paced, forward-thinking and innovative purpose led organisation committed to creating a world where older people thrive.
We have a new opportunity for an experienced and diligent Applications Support Analyst/Solution Engineer who thrives in a fast-paced environment and is excited by the future of technology!
Bring your expertise and capability in designing and delivering automation using Microsoft Power Platform, SharePoint Online, Core SPFx Development, Microsoft Viva, Azure Logic Apps/Functions, and Copilot technologies.
Reporting to an Applications Team Leader, you will have the opportunity to combine technical expertise to administer and support systems, participate in small-scale projects, and contribute to strategic initiatives within the Applications Team and broader internal IT Team. Your exceptional communication skills, ability to engage with stakeholders and interpret business needs and translate them to and from technical terms will be integral in supporting your success.
Your days will include;

• Supporting all assigned applications (SharePoint Online, MS Teams, OneDrive, Planner, Viva, Outlook) across enterprise systems, ensuring timely incident resolution, maintaining system stability, optimising performance, and delivering high levels of user satisfaction
• Proactively engaging and collaborating with business stakeholders, IT teams, and vendors, understanding priorities, resolving issues effectively, and managing expectations
• Collaborating with cross-functional teams to deliver secure, reliable, and effective solutions for enterprise systems, particularly SharePoint Online and Power Platform
• Contributing to the design, development, support, and continuous improvement of solutions, while maintaining documentation, testing, and deployment activities in line with established standards and processes
• Maintaining awareness of emerging IT trends and their potential impact on our IT applications
• Creating and maintaining accurate documentation such as knowledge articles, tech support knowledge sharing, onboarding cross-skilling and continuous improvement ensuring that application information and data remain current, accurate, and readily accessible to relevant stakeholders

The ideal applicant will enjoy interacting and partnering with key stakeholders, have the ability to identify and resolve concerns, thinking creatively to develop effective solutions in addition to;

• Degree qualified in a relevant Information Technology discipline
• 3-5 years' demonstrated experience in solution engineering, intelligent automation, or digital delivery roles within enterprise environments
• Strong expertise in SharePoint Online (Administration (site provisioning, permissions, storage, migration, lifecycle management) and Development), Microsoft 365 services integration (Teams, OneDrive, Viva, Outlook)
• Demonstrated experience with Power Automate, Power Apps development, SharePoint Framework (SPFx) or PnP solutions, integrations with API and external systems
• Proven capability in designing and delivering automation using Microsoft Power Platform, SharePoint Online, Core SPFx Development, Microsoft Viva, Azure Logic Apps/Functions, and Copilot technologies
• Knowledge of SharePoint security model and compliance features (Microsoft Purview)
• Experience with REST APIs, Microsoft Graph, and SharePoint APIs
• Experience working with ITIL processes (incident, problem, change management) Exposure to intranet or digital workplace platforms
• Hands-on experience integrating SharePoint, M365 and AI technologies (e.g., Azure OpenAI, Cognitive Services) into secure, compliant solutions
• Exposure to identity and access management (Azure Entra ID, OAuth, RBAC)
• Familiarity with CI/CD pipelines, source control and DevOps practices
• Knowledge of the aged care, health, or related sector - desirable
• Willingness to obtain Police Check

What we can offer you as an employee of Catholic Healthcare

• Not-for-profit tax benefits - pay less tax
• Fitness Passport - discounted gym benefits
• Paid Parental leave
• Paid Family leave, additional days off each year
• Long Service leave after 5 years
• A values-based organisation that welcomes applicants from all faiths and backgrounds

If you’re looking for a role where you can make a positive impact in a rewarding organisation like ours, we’d love to hear from you.
Apply online now!

IND-CHL

Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.