Assoc-Digital Product Ops
American Express · New York, NY, US
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About the role
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.
The Associate – Digital Product Operations supports the successful adoption and ongoing operation of Hyperdrive, American Express's enterprise platform for real-time data processing. Working closely with Product, Engineering, and internal application teams, this role helps guide customers through the onboarding process while contributing to the continued evolution of the platform.
This position is ideal for an early-career professional who enjoys solving problems, learning new technologies, and working with people across diverse technical and business disciplines. The successful candidate is organized, intellectually curious, and comfortable navigating ambiguity. They enjoy understanding how complex systems work, can communicate effectively with both technical and non-technical stakeholders, and are willing to explore technical tools and data to better understand customer needs and operational outcomes.
As part of the Product organization, this role provides hands-on experience in enterprise product management, stakeholder engagement, operational excellence, and the delivery of modern data products that enable real-time business capabilities across American Express.
- Bachelor's degree. We welcome candidates of various academic backgrounds, including social and behavioral sciences, physical sciences, business, engineering, and computer science, among others.
- 0–2 years of professional experience, including internships , in product management, product operations, technology, consulting, business analysis, customer success, project coordination, or other collaborative problem-solving roles.
- Strong analytical thinking with the ability to synthesize information, identify patterns, and solve complex problems.
- Excellent written and verbal communication skills, with the ability to explain ideas clearly and build productive relationships across technical and business teams.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Demonstrated curiosity and willingness to learn technical concepts, software tools, and enterprise technologies.
- Comfortable working with data, documentation, and technical resources to investigate issues and support decision-making.
- A collaborative mindset, strong sense of ownership, and a desire to continuously learn and grow.
Preferred Qualifications:
- Internship or professional experience supporting software products, enterprise technology platforms, or digital operations.
- Familiarity with Agile product development practices and tools such as Jira or Confluence.
- Exposure to data analysis, reporting, or visualization tools through coursework, internships, research, or professional experience.
- Experience using or learning technical collaboration tools such as GitHub, API documentation, SQL, or similar technologies.
- Interest in enterprise data management, distributed systems, cloud technologies, or real-time data processing.
- Demonstrated ability to build trust with stakeholders, navigate ambiguity, and deliver high-quality work in a collaborative environment.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
Description sourced from the public Indeed listing — this role isn't indexed from the company's career page yet.
Skills
- Project Management
- Agile
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