Associate, Business Manager
Delivery Hero · Lahore, , Pakistan
Apply directly on Delivery Hero’s careers site — no account needed.
About the role
- The assigned individual will be responsible for managing the 24-hour operational dark store and will be based on-site. A minimum presence of 6-8 hours at the dark store is expected daily, with continued virtual coordination with the team beyond on-ground hours.
- Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis.
- Responsible for steering the warehouse operations to the agreed SLAs and KPIs.
- Proactively recommend and implement operational goals, objectives, and process improvements
- Manage Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety & health risk assessment.
- Allocate resources to ensure optimal efficiency (scheduling).
- Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods.
- Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits.
- Effectively ensure that the implementation of policies, procedures and work standards are met.
- Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager.
- Ensure warehouse housekeeping and workplace safety.
- Ensure timely dispatch of orders with 100% accuracy.
- Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
- Maintain positive relationship with external stakeholders such as, neighbor, suppliers and foodpanda riders.
- Bachelor’s from a reputable university.
- In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
- Knowledge of industry’s local legislation.
- Stakeholder management including with vendor goods delivery teams, residential and commercial neighbour, and community.
- Working knowledge of performance/operation metrics.
- Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools.
- Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements.
- Self-motivated and able to work independently.
- Outstanding communication and people skill.
Skills
- Project Management
- Leadership
- Stakeholder Management
- Negotiation
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