Associate Manager - HR Shared Services

Sutherland is seeking a detail-oriented and reliable person to join us as an Associate Manager - HR Shared Services. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Duties and Responsibilities:

• Respond to complex employee and manager queries related to the employee lifecycle and post-separation
• Lead and support HR operational activities, ensuring accurate and timely service delivery
• Collaborate with HR teams (HRBPs, HRIS, Compensation, Benefits, Payroll) to resolve requests and escalations
• Monitor team performance, workflows, and service levels, driving continuous improvement
• Coach and support team members, sharing knowledge and best practices
• Analyze reports and identify opportunities to improve HR processes
• Support HR projects and perform additional tasks as required
• Maintain employee records, confidentiality, and compliance with company policies and NDA

• Bachelor's degree or higher.
• 3+ years of HR experience, including at least 2 years in a supervisory or people management role.
• Strong knowledge of end-to-end HR processes, Bulgarian National Revenue Agency requirements, and statutory compliance.
• Proactive, solution-oriented, and driven by a digital and continuous improvement mindset.
• Strong stakeholder management, collaboration, and people leadership skills.
• Experience managing the employee lifecycle and HR operations.
• Experience with SAP SuccessFactors is an advantage.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication and presentation skills, with strong proficiency in Bulgarian and English.
• Ability to work effectively under pressure.

• Additional health and life insurance coverage
• Generous annual leave
• Food vouchers and various discounts
• Competitive salary and clear career progression
• World-class on-the-job training
• Work in a cozy office