Business Analyst

Role: Business Analyst
Public Trust

Specialized Skillset Requirements
Proficiency in the following qualifications

• Knowledge of Warehouse Management and Inventory Management Systems
• Familiarity with Agile/Scrum processes and management tools (preferably VersionOne) and IT Service Management Systems (preferably ServiceNow)
• Strong facilitation skills to effectively lead discussion across multiple groups
• Effective liaison between business and technical teams Strong SQL skills for validating data, building test scenarios, and supporting defect analysis.
• Familiarity with Apache Kafka—understanding of message flows, schemas, and how data moves between systems.
• Experience validating API behavior, request/response structures, and integration rules.
• Ability to decompose complex processes into clear business logic, workflows, and testable requirements.
• Working knowledge of Oracle databases, including how to trace data transformations and troubleshoot issues with developers.
• Ability to interpret logs, understand data mappings, and work with developers/architects to shape technical solutions.

Delivery & Process Skills

• Strong background in Agile/Scrum environments, including backlog refinement, writing stories, creating test cases, and participating in sprint ceremonies.
• Hands-on experience with project/work management tools, preferably VersionOne.
• Understanding of IT Service Management (ITSM)—incident, problem, change management (ServiceNow preferred).
• Ability to manage UAT and CAT testing sessions, including scenario development, user coordination, and tracking defects.
• Experience creating process documentation, user guides, SOPs, and support workflows.

Cross-Team Facilitation

• Strong facilitation skills to lead discussions across multiple groups—business, developers, QA, vendors, and architects.
• Ability to serve as the liaison between business and technical teams, ensuring clarity of requirements and consistent communication.
• Skilled in running working sessions, gathering requirements, conducting impact assessments, and helping teams reach alignment.
• Comfortable escalating blockers and driving issues to closure across vendors and internal USPS teams.

Soft Skills

• Clear and concise communication, including the ability to break down complex topics for non-technical audiences.
• Highly organized, with the ability to manage multiple workstreams, priorities, and timelines.
• Detail-oriented, especially in documenting requirements, analyzing defects, and validating system behavior.
• Proactive problem-solver, able to trace issues across interacting systems and propose logical paths to resolution.
• Collaborative and team-oriented, comfortable working with large enterprise teams and cross-functional stakeholders.

Expected Deliverables

• Support the continuing operation and security of FMIS and MDIMS applications
• Work a backlog of high-priority issues
• Support test automation
• Support remediation of security findings
• Support mandatory upgrades
• Refine backlog items
• Write stories
• Create test cases
• Participate in sprint ceremonies
• Manage UAT and CAT testing sessions
• Develop test scenarios
• Track defects
• Create process documentation, user guides, SOPs, and support workflows
• Run working sessions
• Gather requirements
• Conduct impact assessments
• Escalate blockers and drive issues to closure