Business Analyst / Travel Management (m/f/div.)

1) Process & Requirements Management

• Analyze and model end-to-end processes within the business travel ecosystem (as-is/to-be), including identification of automation levers
• Elicit, structure, and prioritize requirements (e.g., user stories, acceptance criteria); facilitate workshops and ensure stakeholder alignment
• Act as the interface between business and IT/implementation partners (“collect, understand, and translate requirements”) – a core responsibility of the BA role

2) Use Case Development & Business Value

• Build and further develop a use case pipeline (ideation workshops, evaluation based on value, feasibility, and ROI)
• Develop business cases including KPI definition (e.g., efficiency, quality, customer satisfaction, savings) and success measurement

3) Solution Design & Implementation (with market solutions)

• Evaluate standard cloud and tool solutions as well as AI/agent-based approaches, with a focus on API-based integration and pragmatic implementation (“make or buy”)
• Support tenders and proposal evaluations, fit-gap analyses, proof of concepts, and implementation and rollout planning
• Contribute to quality assurance, acceptance testing, hypercare, and transition into operations (including documentation and knowledge transfer)

• Degree in Business Informatics, Computer Science, Business Administration, Engineering, or a comparable qualification
• + 7 years of experience as a Business Analyst, Requirements Engineer, or Process Manager in digitalization or automation projects
• Understanding of integrations and data flows (APIs, interfaces, data quality)
• Excellent communication skills in English (written and spoken) / German (as additional)
• Experience with RPA/workflow automation or AI use cases (e.g., prompting, evaluating AI outputs, governance/data privacy awareness)
• Experience in selecting and managing external service providers (RFPs, vendor scoring, SLAs/operating models)
• Domain knowledge in Travel & Expense is an advantage
• Like to work for international work environments
• Flexible and autonomous

Work #LikeABosch includes:

⚖️ Flexible work conditions

🔀 Hybrid work system

🌐 Exchange with colleagues around the world

🧑‍⚕️ Health insurance and medical office on site (general clinic)

📚 Training opportunities (p.e., technical training, foreign languages training) & certifications

📈 Opportunities for career progression and continuous professional development

💲 Access to great discounts in partnerships and Bosch

🏋️ Sports and health related activities (gym)

🚉 Great access to public transports

🅿️ Free parking lot

🍽️ Canteen

Success stories don´t just happen. They are made...

Make it happen. We are looking forward to your application!