Coordinator Rider Compliance
Delivery Hero · Muscat, , Oman
Apply directly on Delivery Hero’s careers site — no account needed.
About the role
- Monitor and report on Fleet Partner Rider activity within allocated zones, flagging suspicious behaviour and potential fraud cases to the Supervisor for escalation.
- Support the day-to-day operational compliance of Fleet Partner Riders, ensuring adherence to platform policies and standard operating procedures.
- Assist in the execution of anti-fraud controls during live operations, identifying anomalies and escalating findings in a timely manner.
- Conduct regular on-ground site visit audits and spot checks across allocated zones to verify Fleet Partner Rider behaviour and operational compliance.
- Act as a point of contact for Fleet Partner Riders on compliance-related queries, ensuring clear and consistent communication of policies and expectations.
- Support the end-to-end process for Fleet Partner Rider-level cancellation fraud, contributing to data gathering, documentation, and follow-up actions.
- Maintain accurate and up-to-date records of compliance incidents, fraud cases, and audit findings, ensuring proper documentation at all times.
- Provide regular updates to the Supervisor on operational compliance status, open cases, and any emerging patterns observed on the ground.
- Collaborate with internal teams as directed, supporting cross-functional initiatives related to fraud
- and operational compliance.
- Adhere to and support the continuous improvement of fraud detection and operational compliance
- SOPs, flagging recommendations to the Supervisor.
- Assist in the execution of special compliance and fraud-related projects, meeting agreed timelines and quality standards.
- Support wider operations and team requirements as directed by the Supervisor or line management.
- Bachelor's Degree
- 2-3 years of experience in food/grocery tech industry is highly preferred.
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.
- Strong communication skills, both written and verbal. English and Arabic is a must. Urdu is a plus.
- Influencer and a negotiation with good public speaking and presentation skills.
- People management skills: Experience of managing bigger group of people.
Skills
- Jira
- Confluence
- Agile
- Scrum
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