CRM Lead – Service Cloud, AI & Omnichannel
Zoox · Foster City, CA
Apply directly on Zoox’s careers site — no account needed.
About the role
We are seeking an experienced and strategic CRM Lead with 10+ years of experience to drive the evolution of our Salesforce ecosystem across Service Cloud, AI-driven customer support, and omnichannel engagement.
This role will serve as the CRM leader with strong depth in Service Cloud and ownership of AI/chatbot initiatives, while providing cross-functional leadership across Product, Engineering, Operations, and Data teams. You will shape CRM strategy, build scalable systems in a fast-evolving environment, and lead complex initiatives that transform customer support through automation and intelligence.
Skills
- Salesforce
- Python
- SQL
- AWS
- GCP
- Azure
- Jira
- Confluence
- Leadership
- Project Management
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