Customer-Care-Specialist

• Process customer inquiries, quotes, and orders from the entry to the dispatch of the delivery in SAP
• Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes
• Support the parts identification with technical teams
• Work with the purchasing team to determine delivery time
• Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction
• Monitor the status and control schedule internally and externally to meet timeline
• Assist in maintaining correct master data
• Document and leverage important customer information across departments
• Follow up open quotes and inquiries
• Follow up customer’s payment
• Other assignments related to spare parts department

• Minimum of 3 years experience in spare parts sales in a regional role
• Good experience with ERP systems (SAP is preferred) and MS Office
• Very good English, both spoken and written
• Detail-oriented and excellent problem-solving skills
• Strong customers orientation
• Strong communication skills and able to handle multiple tasks using organizational skills
• Proven ability to work independently on your own initiatives as well as in a team environment
• Good team player with ability to support colleagues
• Knowledge of other languages is an advantage

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