Customer & Sales Support Team Leader

At Keystone Lintels, we’re the UK’s leading lintel manufacturer, delivering innovative construction solutions backed by exceptional customer service. We’re now looking for an experienced and motivated Customer and Sales Support Team Leader to help drive performance, develop our people, and ensure an outstanding customer experience. If you’re passionate about leading teams, improving processes, and putting customers first, we’d love to hear from you.

The Role

As Customer & Sales Support Team Leader, you'll support the Customer & Sales Support Manager in the day-to-day leadership and development of the Customer Support and Sales Support teams. You'll play a key role in ensuring project pipelines, lead management, quotation processing, and customer service standards are delivered efficiently while helping the team achieve productivity and performance targets.

This is an excellent opportunity for someone with strong leadership skills, a customer-focused mindset, and experience working within a fast-paced sales support or customer service environment.

Key Responsibilites

• Support the Customer and Sales Support Manager with day to day leadership and development of the Customer Support and Sales Support teams
• Lead, coach, and develop team members through inductions, training, and performance support
• Champion a positive health and safety culture, and ensure procedures are followed
• Monitor lead quality and accuracy in Keylink, and ensure lead, quotation, and customer data is recorded accurately and on time
• Manage customer enquiries with prompt, professional resolution, and foster a customer first culture
• Coordinate communication between internal departments and external sales teams, produce reports for key customers and senior management, and support departmental administration and reporting
• Provide cover across team functions when required, and in the absence of the manager, oversee team performance and day to day operations
• Ensure departmental objectives align with wider regional and company goals
• Undertake any other duties appropriate to the role and within your capability.

About you

• Previous team leader or supervisory experience in customer service or sales support
• Strong leadership, coaching, and people development skills
• Outstanding customer service and relationship management
• Excellent organisation and attention to detail
• Confident managing workloads, priorities, and deadlines in a fast paced environment
• Excellent communication skills and the ability to build effective relationships across departments
• Experience using CRM systems and Microsoft Office, particularly Excel
• Proactive approach with strong problem solving and decision making skills
• A commitment to continuous improvement and delivering high quality results

If you’re ready to take the next step in your leadership career and help shape an exceptional customer and sales support function, we’d love to hear from you.

A Bit About Us

For more than three decades, the Keystone Group has grown to become one of the UK and Ireland’s largest family-owned construction product manufacturers. Driven by a relentless focus on innovation and customer excellence, the Group employs over 2,000 employees across 28 sites, supplying cutting-edge building solutions to growing markets in the UK & Ireland, Europe, Australia and North America. Its portfolio includes market-leading brands in the steel, light & environmental and timber sectors.

Select one based on where the job will be advertised:

Keystone Lintels is part of Keystone Group and is proud to lead the way in steel lintel design, production and service. Keystone Lintels has dedicated technical teams that provide customers with solutions for their complex project needs. Production facilities in Derbyshire, England and Cookstown, Northern Ireland enable Keystone Lintels to provide a fast and efficient service to its extensive network of merchant partners across the UK and Ireland.

IG Lintels was founded in 1958 and has a strong heritage in innovation. IG Lintels joined the Keystone Group in 2006, becoming the UK's largest manufacturer of steel lintels. IG Lintels has large manufacturing facilities in Swadlincote, South Derbyshire while its headquarters and place of origin, remain in Cwmbran, South Wales.

Stockgap, part of the Keystone Group, is a UK building materials distributor supplying a wide range of products to builders’ merchants, primarily in the South East of England. Stockgap focuses on “filling gaps in stock” by offering reliable availability, competitive pricing and efficient delivery, while supporting Keystone’s wider distribution network.