Customer Service Advisor

The role of Customer Service Advisor is really important to us.

You will be responsible for answering and resolving mainly inbound & some outbound telephone and email queries from potential and existing fuel card customers.

This position will also involve promoting self-service and other value-added products to our existing customer base.

We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm Your responsibilities day to day will be…

• Responding and resolving customer queries over the phone and through email

• Answer questions about products or Radius as business

• Drive conversation to understand customer requirements, potential issues, wants and needs

• Keep internal communications up to date and well informed • Use your initiative to maintain your relationships and put feedback into practice

What do we expect of you?

• Good communication skills and telephone manner

• Driven approach to meet and exceed expectations of customers

• Display agility to be flexible and open to customer feedback and new ways of working

• Basic understanding of Microsoft office programmes e.g. Excel What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.

• A fast-growing organisation that defines itself as being agile and innovative

• A drive for continuous improvement, which you will be empowered to get behind from day one.

• A commitment to building a working environment that values inclusivity, innovation, agility, and drive. And of course, you will be compensated competitively along with bonus potential and a good range of core benefits. Benefits include….

• 25 days holiday plus bank holidays

• 20 weeks full pay whilst on maternity leave / 2 weeks paid paternity leave • Company sick pay, life assurance and pension

• Excellent training and coaching as well as fantastic opportunities for ongoing development and progression

• Friendly and supportive team working environment that encourages opportunities for self-development

• Employee Fuel Card (after 6 months) • Monthly dress down days for charities chosen by our employees

• Monthly solo and team incentives and rewards such as vouchers and trips abroad for top performer

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women-focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Next Steps

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.