Logistics- Service Delivery Specialist
Bertelsmann-Jobs · Northamptonshire, , United Kingdom
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About the role
Location: Corby, Northants
Salary: Up to £31k
Hours: 40 hours per week, Monday to Friday 08:30 – 17:00
Join Arvato as a Logistics- Delivery Specialist
Are you passionate about delivering outstanding customer experiences and ensuring service excellence? Arvato is looking for a proactive and customer-focused specialist to join our team in Corby.
In this role, you’ll act as a key link between our warehouse operations, customers, internal teams and clients helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery.
Your tasks
- Manage customer relationships and act as a primary point of contact for service-related queries.
- Work from tickets and emails ensuring timely responses to queries via our systems.
- Monitor service performance against agreed KPIs and SLAs.
- Investigate and resolve customer issues efficiently and professionally.
- Coordinate with operational and support teams to ensure smooth service delivery.
- Analyse service data and identify opportunities for process improvement.
- Produce customer reports and communicate performance updates.
- Support continuous improvement initiatives and customer projects.
- Previous experience in customer service, account management, service delivery, or a similar customer-facing role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Problem-solving mindset with keen attention to detail.
- Good analytical and reporting abilities.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience within logistics, supply chain, or outsourcing environments is advantageous but not essential.
• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free Parking
Skills
- Excel
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