Customer Service Executive
StepStone Group · Bertrange, EUROPE, Luxembourg
Apply directly on StepStone Group’s careers site — no account needed.
About the role
Your responsibilities:
- Manage customer enquiries via email or phone in a professional and timely manner
- Follow-up with your portfolio of customers and offer appropriate recommendations
- Ensure the publication and the quality of listings within the SLA timeframe
- Work closely with internal teams to guarantee a smooth customer experience
- Provide support to jobseekers
- First experience in a customer service or other direct customer facing role
- Fluency in English, French, and German. Luxembourgish is an asset.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) & CRM systems
- Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
- High attention to detail and strong problem-solving skills
Your benefits
- Holiday allowance
- Quarterly bonus
- Lunch vouchers
- 26 vacation days + 2 volunteering days
- 2 home office days after onboarding (possible)
- Group insurance + hospital insurance
- Ongoing development possibilities
Skills
- English
- French
- German
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