Customer Service Specialist

Customer Service Specialist, Inc. South Bend, Indiana | Full-Time

On-Site Reports to: Director of Operations

This position is not eligible for visa sponsorship.

About Hubot

Hubot, Inc. is an FDA-registered contract development and manufacturing organization (CDMO) specializing in liquids, semi solids and aerosol filling for global pharmaceutical and personal care brands including Fortune 500 clients. We develop and manufacture products that reach consumers across the world, and our analytical laboratory is central to making that happen safely, accurately, and on time.

4.8 Glassdoor | 4.7 Indeed | 95% Employee Recommendation Rate

The Opportunity

A Customer Service Specialist oversees and coordinates all customer needs in the organization including processing customer orders, managing all new product lines including Bill of Material (BOM) creation, and daily communication with Hubot's operation teams.This isn't a support-desk role; you'll be the single point of accountability for your customers' orders across their entire lifecycle.

Why Hubot

Growth-Stage Opportunity We're forecasting 25–30% year-over-year revenue growth through 2030. This is a rare chance to join a scaling CDMO where your contributions directly shape laboratory capabilities not just maintain them.

Real Client Impact You'll work on products that ship to Fortune 500 pharmaceutical and personal care brands. Your analytical work isn't academic it releases product, supports regulatory submissions, and protects patients and consumers.

Regulated Industry Depth Our laboratory operates under FDA 21 CFR 210/211, ISO 13485, ISO 9001, ISO 14001 and ISO 22716 cGMP standards. You'll sharpen expertise in frameworks that are valued across the global pharmaceutical and personal care supply chain.

Ownership Over Systems, Not Just Instruments You'll hold supervisory sign-off authority in LIMS, author the SOPs your team works from, and drive method development from concept through validation with real technical autonomy.

A Defined Path Forward We promote from within. Strong performers move into Principal Chemist, Method Development Lead, and ultimately Analytical Sciences Manager with mentorship from senior technical leadership and visibility across client programs from day one.

What You'll Own

Order Lifecycle Management

- Receive and process customer purchase orders

- Push orders into production and track them through to completion

- Coordinate documentation and shipping to ensure on-time delivery

- Maintain and manage production schedules, adjusting as priorities shift

⭐Customer Relationship Management

• Serve as the primary point of contact for your accounts — daily and weekly touchpoints, calls, and check-ins
• Resolve issues fast and calmly: quality concerns, delays, urgent changes, escalations

⭐Reporting & Cross-Functional Collaboration

• Generate and review open-order, consumption, and status reports
• Keep accurate logs of open items, batching activity, and outstanding actions
• Work closely with production, quality, procurement, and finance to keep orders on track
• Support inter-departmental initiatives as needed

⭐What Makes You a Fit ?

• Excellent communication — clear and composed with customers, even under pressure
• High organization — able to manage multiple accounts and details simultaneously without dropping the ball
• Flexibility & adaptability — thrives when priorities shift and urgent requests come in
• Comfort with fast-paced, sometimes chaotic environments
• A problem-solving mindset — you find the fix, not just the issue

⭐Background We're Looking For

• 5+ years of experience in customer service or account management of large accounts in healthcare,pharma space (either background is welcome — account management strongly encouraged)
• Experience managing multiple clients/accounts at once
• Familiarity with order processing or operations workflows
• Industry experience is a nice-to-have, not a requirement — we welcome transferable experience from fast-paced operational environments (e.g., pharma,cdmo automotive, manufacturing, logistics)
• Bachelor's degree in Business Management or equivalent work experience

⭐Important to Know Before You Apply :

• This is an on-site role — there is no remote or hybrid option
• Must be authorized to work in the United States without sponsorship

What We Offer

• Competitive base salary commensurate with experience
• Medical, dental, and vision insurance
• 401(k) with company contribution
• Paid time off and holidays

Website: www.hubot.us

Hubot, Inc. is an Equal Employment Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience:

• method development: 5 years (Required)

Ability to Commute:

• South Bend, IN 46628 (Required)

Work Location: In person