Customer Service Specialist

London (E1) | Hybrid

WHO WE ARE

United Legwear & Apparel Co. (ULAC) is a global designer, manufacturer, and distributor of apparel, legwear, bodywear, bags, backpacks, headwear, and accessories.

Founded in 1998, we partner with some of the world's most recognized brands, including PUMA, Hurley, Skechers, Ted Baker, Scotch & Soda, Stance, and more.

With headquarters in New York City and offices across key global markets—including London and Amsterdam—we bring high-quality products to consumers worldwide.

Our mission is to treat our stakeholders with respect, integrity, and fairness, while delivering innovative and high-quality products. Our core values—Unity, Loyalty, Advancement, and Charity—guide everything we do.

As part of our growing Customer Service team, we are looking for a Customer Service Specialist to provide exceptional support to our wholesale customers while ensuring seamless order processing and operational excellence across the UK, ROI, and international markets.

THE ROLE

We are looking for a proactive and highly organised Customer Service Specialist to manage the end-to-end administration of customer orders while delivering outstanding service to our wholesale partners.

This role is responsible for building and maintaining strong relationships with customers and distributors, ensuring orders are processed accurately from entry through to invoicing, and collaborating with teams across Sales, Logistics, Credit & Collections, and Fulfilment to deliver an exceptional customer experience.

You'll play a key role in supporting our commercial teams, improving operational efficiency, and ensuring our customers receive best-in-class service throughout every stage of the order lifecycle.

WHAT YOU WILL DO

Order Processing & Management

• Own the end-to-end administrative processing of customer orders from order entry through to invoicing
• Ensure orders are processed accurately and efficiently while supporting timely delivery and payment fulfilment
• Maintain high standards of accuracy across order entry, invoicing, and customer communications
• Monitor order progress and proactively resolve any issues to ensure an outstanding customer experience

Customer Relationship Management

• Build and maintain strong relationships with wholesale customers and distributors across the UK, ROI, and global markets
• Respond promptly to customer enquiries relating to orders, deliveries, returns, invoices, and product information
• Deliver a professional, responsive, and solution-focused customer experience
• Act as a trusted point of contact for customers throughout the order lifecycle

Cross-Functional Collaboration & Sales Support

• Work closely with the international Sales team in the USA, Logistics, Credit & Collections, Order Management, and Fulfilment teams
• Support Sales Managers with administrative activities that help drive commercial success
• Coordinate seasonal content, imagery, copy, and sample requests for wholesale partners
• Assist with showroom preparation, buying tools, and seasonal sales support activities

Reporting & Operational Excellence

• Generate sales reports, delivery schedules, and performance analysis to support business decisions
• Monitor customer satisfaction and identify opportunities to improve processes and efficiency
• Maintain accurate customer records and order documentation
• Contribute to continuous improvements across customer service operations

WHO YOU ARE

We're looking for someone who enjoys building relationships, solving problems, and ensuring every customer receives outstanding service.

You're highly organised, proactive, and comfortable managing multiple priorities while working with teams across different countries and functions.

Skills & Experience

• Previous experience in wholesale customer service, retail sales support, or a similar customer-facing role
• Experience working with UK wholesale customers or supermarkets is advantageous but not essential
• Strong organisational skills with the ability to manage multiple priorities effectively
• Excellent communication and relationship-building skills
• Strong Excel skills and confidence working with data and reporting
• Experience using ERP systems and Business Intelligence tools such as Exenta and Power BI is desirable
• Experience collaborating with international stakeholders across Sales, Logistics, and Finance
• Fluent English, both written and spoken

Personal Traits

• Customer-focused with a passion for delivering excellent service
• Highly organised with exceptional attention to detail
• Proactive and solution-oriented
• Collaborative and team-focused
• Calm under pressure and able to prioritise effectively
• Positive attitude with a willingness to learn and continuously improve

TOOLS OF THE TRADE

Microsoft Office

Microsoft Excel

ERP Systems (Exenta preferred)

Business Intelligence Tools (Power BI)

Order Management Systems

WHY JOIN US?

At ULAC, you'll be joining a global business that partners with some of the world's most iconic fashion and lifestyle brands.

You'll work alongside talented international teams in a collaborative environment where customer experience, operational excellence, and continuous improvement are at the heart of everything we do.

Perks & Benefits

Collaborative and supportive team environment

Hybrid working model

Opportunity to work with globally recognised fashion and lifestyle brands

Career development and growth opportunities

Competitive salary and discretionary bonus

Pension contributions in line with UK statutory requirements

25 days holiday plus UK public holidays

ADDITIONAL INFORMATION

Location: London (E1) – Hybrid working (typically Monday, Tuesday, and Thursday in-office)

• Working Hours: 9:00 AM – 5:30 PM (with flexibility when collaborating across international time zones)

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