Customer Success Executive
Lyrahealth · Puchong, Selangor
Apply directly on Lyrahealth’s careers site — no account needed.
About the role
About the Role
The Customer Success Executive primary role is to manage customer accounts within Malaysia. They will manage a portfolio of Employee Assistance Programs (EAP) and Wellbeing Services for corporate clients within Malaysia. This role emphasizes client retention, customer experience, risk management, portfolio growth, and account administration.
Location: Onsite, to be based in Malaysia
Hours: The role is a permanent five (5) day a week role; 11am to 7pm MYT
With with 1 Saturday a month; 10:30am to 6:30pm MYT
Flexibility: The successful candidate must be flexible to work outside of standard hours to accommodate the global nature of the business and collaborate effectively with international teams across multiple time zones.
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