Customer Success Manager - Austria (f/m/d)

Instagrid is at the forefront of the clean-tech revolution, replacing diesel generators with the world's most advanced mobile energy systems. As a Customer Success Manager covering Austria, you will be the face of Instagrid for our professional customers - building lasting relationships, driving product adoption, and ensuring every customer gets the full value of switching to clean, portable power.

This is a field-first role. You will spend four out of five days a week visiting customers at their sites - construction sites, trade depots, industrial facilities - so a full, clean driving licence and comfort behind the wheel of a company vehicle are essential. Candidates based in or around Northern Austria, are strongly preferred given the regional customer base.

Your mission

As a Customer Success Manager at Instagrid, you are responsible for ensuring that customers gain maximum value from our portable power solutions. You serve as the primary point of contact after the sale, driving adoption, satisfaction, and long‑term retention. Success in this role requires building strong customer relationships, proactively resolving issues, and identifying opportunities for growth. You also play a key role in connecting sales, product, and customers to continuously enhance the overall customer experience.

Your Impact

• Own the post-sale customer relationship from onboarding through to renewal and growth — acting as the primary point of contact for your portfolio of accounts

• Spend the majority of your working week on the road, visiting customers at their sites to support adoption, resolve issues, and strengthen partnerships

• Guide customers through product set-up and help them get the most from their Instagrid systems, reducing reliance on combustion generators

• Monitor customer health metrics and act early to address risks, prevent churn, and keep satisfaction high

• Identify and progress upselling and cross-selling opportunities in close collaboration with the sales team

• Conduct regular business reviews with key accounts, demonstrating value and aligning on shared goals

• Gather customer feedback and relay actionable insights to the Product and Engineering teams

• Coordinate with internal teams to resolve customer issues quickly and effectively

• Keep CRM records accurate and up to date at all times