Customer Success Manager

Help Europe’s biggest building waste less energy.

Enersee is growing fast. And we are ready to scale to the next level - helping more hospitals, offices, factories, and cities become radically more energy efficient. But to make that happen, we need you!
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We're looking for a Customer Success Manager who can turn our clients into long-term partners and help them unlock the full potential of our AI-powered platform.
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About Enersee
We don't like waste. Waste of time, energy, water, and efficiency. That’s why we built an AI-powered sidekick for energy, sustainability, and facility professionals. It uncovers hidden issues in building data, delivers real-time actionable insights, and helps organizations hit cost and emission targets. In short: we help companies save money while making the planet less wasteful.

Why this role matters

Customer Success at Enersee is not “support.” It’s strategy, growth, and trust-building.
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You’ll be the face and voice of Enersee to some of Europe’s biggest brands. Think Lidl, Ahold Delhaize, Veolia, Stad Kortrijk, and more. Your mission: turn great onboarding into long-term impact and commercial expansion. And since you'll be our only dedicated Customer Success Manager, you'll help shape what success looks like. Both for our clients and for us as a company.
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What you’ll do

• Be the go-to person for our enterprise clients, building strong, strategic partnerships.

• Own onboarding together with our product team: align stakeholders, set up integrations, and define goals.

• Translate customer goals into real outcomes (and growing contracts).

• Design business cases to help clients scale from pilot to full rollout.

• Spot opportunities to expand usage, drive renewals, and increase client impact. And then act on them.

• Collect and organize feedback from users, feeding insights back to product and tech teams.

• Build dashboards in HubSpot to track revenue and expansion.

• Shape and scale our Customer Success practices as we grow.‍