Customer Success Operations & AI Agent Manager
Redoxengine · Remote
Apply directly on Redoxengine’s careers site — no account needed.
About the role
Opportunity & Impact
The CS Ops & AI Agent Manager sits at the center of how our Customer Success Organization operates, scales, and innovates. You will own our CS tooling stack — including Claude, Vitally, Salesforce, Zendesk, and Zapier — and lead the design and deployment of AI-powered workflows and agents that reduce CSM administrative overhead, improve customer health visibility, and accelerate time-to-value. This role directly shapes how our account management, managed services, support, and solutions engineering teams work every day.
Skills
- Salesforce
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