Customer Support & Project Consultant (m/f/d) – Legal Software
Stp One · Karlsruhe, DE
Apply directly on Stp One’s careers site — no account needed.
About the role
Short description
Do you enjoy supporting customers end-to-end – from initial implementation to long-term success? In this hybrid role, you combine project management, technical support, and customer success to ensure that our legal clients get the most out of our solutions.
As a key interface between customers and internal teams, you drive projects from planning through go-live, resolve technical challenges, and build strong, lasting client relationships.
Sounds like the right challenge for you? Then we’d love to get to know you.
As a key interface between customers and internal teams, you drive projects from planning through go-live, resolve technical challenges, and build strong, lasting client relationships.
Sounds like the right challenge for you? Then we’d love to get to know you.
Your workplace / location:
Work at one of our offices in Germany remotely from anywhere in Germany.
Your mission
- Take ownership of implementation projects for our software Legal Suite from planning through go-live, including timelines, milestones, and risk management
- Analyse client requirements and translate them into concrete system configurations (e.g. data migration, customisation, access setup)
- Facilitate customer workshops, gather requirements, and document outcomes for implementation
- Coordinate closely with internal teams (development, product, support) to ensure smooth delivery
- Resolve complex customer issues in 2nd-level support and provide hands-on solutions
- Deliver software training sessions and enable customers to use the solution effectively
- Manage your clients throughout the full lifecycle - from onboarding to continuous optimisation
- Identify optimisation opportunities and feed insights into product and process improvements
- Ensure project progress, quality, and commercial alignment (effort, timelines, invoicing)
Your profile
- At least 3 years of professional experience in an international environment in Consulting, Customer Success, Support, Project management, or Training, preferably within the software SaaS and/or Legal Tech industry
- Degree in information technology or a comparable qualification; legal background is a plus
- Knowledge of project management methods and tools (e.g. Jira, Confluence, Wrike)
- Technical affinity (SaaS, data models, ideally SQL or system environments)
- Experience with CRM systems (e.g. Salesforce, HubSpot, Dynamics)
- Very good German and English skills (French is a plus)
- Strong organisational skills and ability to work independently
- Customer-focused mindset with strong relationship-building skills
- Analytical thinking and pragmatic problem-solving abilities
- Strong team player with cross-functional collaboration skills
- Willingness to travel occasionally (client visits, coordination with international teams)
Application process
- Virtual Get-to-know: In a 20-minute exchange with our recruiter, we look together at mutual expectations.
- Digital Interview: Next, you’ll meet our Manager and dive deeper into technical topics and the role itself.
Benefits
Our full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview: https://www.stp.one/en/careers .As a european company, each country works differently, but some benefits/perks are for all employees:
- Learning & Development budget
- Employee referral bonus
- Mobility: company bikeleasing, support in public transportation
- Workation: up to 30 days per year within EU
- Workplace glasses
- Tax-free benefits
- Events & Company celebrations (summer party, annual kick-off,..)
- Flexible work models
- English courses for all levels
Contact details
If you have any questions, feel free to reach out to our recruiter:Isabel Ostwald
E-Mail: jobs@stp.one
Skills
- Jira
- Confluence
- SQL
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