Job Title: Data Centre Operations Analyst
Sites: Gatwick
Department: Operations
Reports to: Andrew Watkinson
Direct Reports (if any): N/A
Location: Gatwick
Employment type: 3 Month Fixed Term Contract

Full UK Driving License and SC clearance eligibility is required to be considered for this role.

About Us

Stellanor is the fastest growing, private equity-backed data center business, headquartered in London and led by industry experts with proven track records. With significant investment and a strong delivery pipeline across the UK, Ireland and Nordics, we are building a world-class team to execute at scale and deliver the next generation of digital infrastructure.

Role Purpose

The Data Centre Operations Analyst is responsible for ensuring the continuous, secure, and efficient operation of the data centre environment. This role provides hands-on technical support, cabling infrastructure maintenance, and high‑quality service delivery to both internal teams and customers. The Analyst plays a key role in maintaining service availability, physical security, and operational excellence across the data centre.

Key Responsibilities

Infrastructure Deployment & Hardware Management

• Perform rack and stack activities, including installing, relocating, and decommissioning servers, networking equipment, and storage systems.
• Execute patching requests across copper and fibre infrastructure, ensuring clean, accurate, and standards-compliant cable management.
• Conduct fibre and copper cable fault-finding to diagnose and resolve connectivity issues.
• Carry out basic equipment, cabinet, and patching audits to ensure accurate asset and connectivity records.
• Manage media-handling duties such as tape swaps, logging, and secure media movements.

Operational Support & Service Delivery

• Respond to and complete remote hands requests for customers and internal engineering teams.
• Support incident resolution by performing onsite diagnostics, troubleshooting, and hands-on intervention in collaboration with support teams.
• Assist with change requests, ensuring all work is performed safely, accurately, and within approved windows.
• Contribute to project-related activities, including new deployments, infrastructure upgrades, and hardware migrations.
• Provide professional customer service through proactive communication, timely updates, and high-quality operational support.
• Provide out-of-hours ticket and customer management for non-staffed sites within the group, ensuring service continuity and appropriate escalation.
• Deliver remote hands support for additional data centre locations as required or organise the call-out of a suitable engineer when local staff are unavailable.

Connectivity & Cabling Management

• Provision, test, and document cross-connects between customer cabinets, network providers, and internal services.
• Maintain structured cabling systems and ensure consistent standards for labelling, routing, and documentation.

Monitoring & Facilities Support

• Conduct out-of-hours Building Management System (BMS) monitoring, ensuring environmental conditions remain stable and responding promptly to alerts. Escalating to on call engineer any alerts that can’t be dealt with onsite staff.
• Assist facilities engineers with weekly fire system testing.
• Support cabinet security processes, including access verification, audit activities, and adherence to physical security policies.

Health, Safety & Compliance

• Act as a trained Fire Warden, participating in fire drills, safety checks, and emergency procedures.
• Serve as a First Aider, providing initial response to onsite incidents and ensuring staff and visitor safety.
• Maintain compliance with all health, safety, operational, and security standards across the data centre.

About You - Skills & Experience

Essential

• Strong understanding of data centre infrastructure, including power, cooling, structured cabling, and networking fundamentals.
• Hands-on experience with hardware installation, diagnostics, and cable fault-finding.
• Excellent problem-solving skills with a high level of attention to detail.
• Strong customer service skills with clear written and verbal communication.
• Ability to work in a physically demanding environment and comply with strict safety processes.
• Willingness to work shifts, including nights, weekends, and on-call rotations as required.

Core competencies and behaviours

• Reliable, proactive, and able to work independently or as part of a team.
• Calm under pressure, with a structured approach to incidents and operational tasks.
• Committed to maintaining high standards of professionalism, safety, and service quality.

Why Join Us?

• Join a PE-backed scale-up with significant growth momentum and a strong delivery pipeline.
• Lead complex, high-value projects at the heart of Europe’s data centre expansion.
• Work alongside industry leaders who combine deep technical expertise with a delivery mindset.
• Shape standards, systems, and teams that will define the next phase of our growth.
• Be part of a culture that values accountability, excellence, continuous development and progress.

Recruitment and Accessibility

We are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let us know and we will work with you to support your needs. Reasonable adjustments will also be considered in employment where appropriate.

Equality, Diversity and Inclusion

Stellanor is committed to promoting equality of opportunity, valuing diversity and creating an inclusive workplace for all. We welcome applications from suitably qualified candidates and make recruitment decisions based on skills, experience and business needs.

General

This job description is intended to outline the main duties and responsibilities of the role. It is not exhaustive, and duties may reasonably change from time to time in line with business needs, following consultation where appropriate.