Data Operations Coordinator II

• Coordinate day-to-day data operations activities to support timely and accurate delivery of assigned outputs.
• Perform routine and moderately complex production tasks in line with established procedures, quality standards, and delivery timelines.
• Monitor daily SLAs, track operational performance, and escalate risks or delays in a timely manner.
• Conduct data analysis and basic production analysis to identify trends, gaps, and improvement opportunities.
• Support market research-related operational activities, including data validation, reporting support, and process coordination.
• Review data for accuracy, completeness, and consistency before final delivery.
• Work closely with internal teams to ensure smooth execution of workflows and alignment across related functions.
• Maintain trackers, reports, and documentation for daily operations, production status, and SLA performance.
• Communicate updates, issues, and progress clearly to team members and stakeholders.
• Prepare and present operational updates, findings, or performance summaries when required.
• Follow established policies, procedures, and compliance requirements while maintaining productivity and quality standards.
• Contribute ideas for process efficiency, workflow improvement, and error reduction.

• 1–3 years of experience in data operations, production support, market research operations, administrative support, or related business operations roles.
• Understanding of how assigned tasks connect with team goals and broader business operations.
• Ability to solve routine operational problems independently by selecting from established solutions and procedures.
• Strong attention to detail and commitment to data accuracy and quality.
• Good analytical and problem-solving skills.
• Experience monitoring daily deliverables, turnaround times, or SLA-driven workflows.
• Good communication skills, both written and verbal.
• Good presentation skills, with the ability to explain updates, findings, or issues clearly.
• Ability to manage own workload, prioritize tasks, and meet deadlines in a structured environment.
• Working knowledge of Microsoft Excel, reporting tools, and standard business systems is preferred.
• Ability to collaborate effectively with cross-functional teams.
• Willingness to learn new tools, workflows, and business requirements.
• No supervisory responsibility; individual contributor role.
• Flexible with shift on Weekends or in rotational work

Success Measures

• Timely completion of assigned production and operational tasks.
• Accuracy and quality of delivered data and reports.
• Consistent adherence to daily SLA and process requirements.
• Effective coordination and communication with internal stakeholders.
• Contribution to process stability and continuous improvement.

• Exposure to market research processes or data production environments.
• Comfortable working with repetitive and deadline-driven tasks while maintaining quality.
• Proactive approach to identifying issues and supporting resolution within defined processes.
• Willingness to learn new tools, workflows, and business requirements.
• Basic knowledge of automation concepts and process improvement approaches in operational environments.
• Familiarity with Google Apps Script or Google Scripting for workflow support, reporting, or task automation is preferred.
• Basic Python skills for data handling, reporting support, or simple operational automation are an advantage.
• Experience with usage of dashboards such as service now, ops console would be an added benefit.

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